All posts tagged: Lifeline

National Lifeline Association Names Q Link Wireless CEO To Board of Directors

The National Lifeline Association (NaLA) announced today it has appointed Issa Asad, founder and CEO of Florida-based Q Link Wireless to the organization’s board of directors. NaLA is the only organization focused on advancing the interests of Lifeline recipients, providers, and program advocates. Lifeline, the federally-run program that provides free data and voice service to low-income Americans, is administered by the United Service Administrative Company under the direction of the FCC. In his role as a board member, Mr. Asad will work to ensure the program continues to maintain and expand wireless service to the millions of Americans who rely on Lifeline for their connectivity.

Mr. Asad joins fellow telecommunications industry leaders on the NaLA board for a three-year term. He will work with his fellow board members on a number of urgent matters including the continuing role of mobile virtual network operators (MVNOs) in the Lifeline program; technological enhancements to Lifeline enrollment and eligibility verification; as well as the ongoing need for expanding the nation’s infrastructure to deliver wireless data and voice services.

“The Lifeline program began under President Reagan almost forty years ago,” said Mr. Asad. “However, today, the program faces a whole new set of challenges that pose a threat to the ability for low-income Americans to stay connected to their families, friends, and emergency services. We have much work to do to make sure bureaucracies don’t impede individual American’s need for basic data and voice services.”

Mr. Asad is a seasoned executive with nearly two decades of experience in the telecommunications industry. He began his career in telecom working in prepaid phone services before he founded Q Link Wireless. Today, Q Link ranks as the third-largest Lifeline provider in the nation and serves more than two million customers. The company has been particularly instrumental in expanding Lifeline services to rural Americans through its novel, internet-based sales and marketing approach.

“I am extremely happy that Issa has made the commitment with his time to continue to support the Lifeline industry,” said David B. Dorwart, chairman of the National Lifeline Association. “Having Issa represent the industry as a board member provides the additional credibility our industry wants and needs to make effective long-term change for the customers we support and serve.”

Mr. Asad joins current NaLA Board Members: David B. Dorwart, board chairman & founder of NaLA; Steve Klein, president at SafetyNet Wireless; David Avila, associate vice president at SafeLink Wireless; Kimberly Lehrman, president & chief marketing officer at enTouch Wireless; Ali Badran, chief executive officer at Aiobo and MoreAble; and Nathan Stierwalt, chief sales & marketing officer at PWG Network Solutions.

About the National Lifeline Association (NaLA):

The National Lifeline Association is the only industry trade group specifically focused on the Lifeline segment of telecommunications. We support the four essential components of Lifeline: ETCs & Providers, Distributors, Lifeline Participants & Supporters, and Government & Regulatory Bodies. We are passionate about the continuity and advancement of the Lifeline program and we drive this vision through our mission to “support providers, distributors, participants, and supporters of Lifeline through education, cooperation, and advocacy.”

For more information on NaLA, visit https://www.nalalifeline.org.

About Q Link Wireless:

Q Link Wireless, a Quadrant Holdings Company, is one of the nation’s leading providers of wireless voice and data service through the Lifeline Program. With more than two million customers, Q Link is wirelessly connecting people to the world around them, regardless of their income.

For more information on Q Link Wireless, visit qlinkwireless.com.


The official press release can be reviewed here.

No comments
Chelsea BoylanNational Lifeline Association Names Q Link Wireless CEO To Board of Directors
read more

TracFone Files Second Emergency Petition on National Verifier

November 30, 2018 – TracFone Wireless filed an emergency petition on the National Verifier, urging the FCC to direct the USAC to implement fifteen specific modifications of the National Verifier and its associated processes. This petition follows an earlier filing from TracFone in August 2108, which raised many similar concerns about aspects of the (then soft-launched) Lifeline Eligibility National Verifier.

Initial Emergency Petition on the National Verifier

The National Verifier, which has since hard launched in six states, was created to assist the Lifeline eligibility process for Lifeline Providers (also referred to as “ETCs”), who are typically wireless resellers that provide Lifeline service to qualifying low-income Americans.

During the beginning stages of the implementation of the National Verifier, TracFone requested a delay to the hard launch. Furthermore, they identified areas for improvement that would ultimately benefit the consumer and support the goals of the program to bridge the digital divide facing low-income consumers in America who are in dire need of access to telephony and broadband services. This consumer group includes veterans, disabled, and retired individuals living at or below 135% the federal poverty guidelines.

TracFone, FCC Discuss Lifeline Enrollment Concerns in National Verifier

On November 29, 2018, TracFone spoke with FCC Chairman Pai’s advisor to discuss its concerns regarding the National Verifier implementation. One of the main concerns was that the National Verifier would no longer accept SNAP (Supplemental Nutrition Assistance Program) benefit cards and most Medicaid cards as documentation for enrollment in Lifeline-qualifying programs.

TracFone’s latest petition raises concerns about the continued implementation of the National Verifier without consideration of the prior requests. In the petition, TracFone states:

“Each of the modifications will maximize the efficiency and effectiveness of the National Verifier, and importantly, allow the USAC to at all times retain full control of the ultimate Lifeline eligibility determination.”

TracFone Files Second Emergency Petition

Within the petition were requests for fifteen specific modifications of the National Verifier, including simplifying the paper application, allowing service providers to check applicant verification using APIs, and suspending new requirements of additional proof that are burdensome to eligible participants. TracFone asked the FCC to initiate a new rulemaking which would, among other things, explore other methods by which current low-income program participation and invalid addresses could be verified more efficiently. TracFone additionally asserted that implementation of the USAC’s changed policy regarding additional proof would preclude many Lifeline-eligible, low-income households from demonstrating their eligibility.

Additionally, TracFone’s petition conveys the seriousness of the challenges presented by the implementation of the National Verifier. It is essential that the USAC address the shortcomings associated with the National Verifier while providing a more effective and simplified enrollment process to better serve eligible Lifeline customers.

Read the November 30 TracFone Filing Here.

 

 

No comments
Chelsea BoylanTracFone Files Second Emergency Petition on National Verifier
read more

NaLA Develops and Promotes Self Regulation in Lifeline Industry

The mission of the National Lifeline Association (NaLA) is to support the Lifeline Industry through “education, cooperation, and advocacy.” To further this goal, NaLA focuses on developing and implementing new self regulation processes. These processes strengthen the effectiveness of the Lifeline Program and bridge the digital divide for low-income Americans.

Self Regulation in Lifeline Industry

In the past three years, NaLA has grown from approximately 80 to more than 3,000 members. Represented within its member base are a variety of industry professionals, including Lifeline Providers (ETCs), Distributors, Agents, and other advocates.

Typically, Lifeline Providers, Distributors, and Agents approach self regulation individually. However, NaLA recognizes the benefit of resources that standardize Lifeline training and education. This realization led to development of a program for Lifeline Agent training, which launched in Spring 2018.

Launching the Agent Certification Program

The launch of the Agent Certification Program was a major milestone for NaLA. The training programwhich provides education on industry standards, regulatory compliance and industry-specific best practicesoffers Lifeline Providers (ETCs) a high quality resource for training their distributing agents.

The Agent Certification Program is already being utilized by nearly one dozen Lifeline Providers nationwide, and is in the process of expanding to include additional resources for internal compliance.

Recent Developments in Self Regulation of Lifeline

NaLA continues to build on these resources to assure the continued availability of the Lifeline Program, which is a critical tool in providing low-income Americans access to essential communication services.

In addition to providing training and education, the Agent Certification Program also establishes accountability between Agents and their Lifeline ETC partners. This accountability assists in promoting program integrity.

Future of Self Regulation of Lifeline

NaLA views the integrity of the Lifeline Program as a top priority, and continues to lead the industry with initiatives that support the Program’s success.

Through future developments in self regulation, NaLA is confident that the industry will be successful in realizing the vision for every American to have access to essential communication services.

No comments
Lee SchaferNaLA Develops and Promotes Self Regulation in Lifeline Industry
read more

LOBBYING UPDATE: NaLA Members Steve Klein and Jose Cortes Meet FCC Chairman Ajit Pai

NaLA will not let any opportunity slip away without fighting for everyone in America to have access to essential communications services. On Friday, with the help of Florida Congressman, Gus Bilirakis, NaLA members Steve Klein and Jose Cortes were able to meet FCC Chairman Ajit Pai during his tour of the Southeast. During this conversation, Steve and Jose were able to request a face-to-face meeting with Pai to discuss the Lifeline industry and the FCC’s proposed changes. We’ll share any updates on  future communications. We’d like to extend a special thanks to Steve and Jose for their great lobbying efforts.

 

No comments
admin1LOBBYING UPDATE: NaLA Members Steve Klein and Jose Cortes Meet FCC Chairman Ajit Pai
read more

The National Lifeline Association Board of Directors Welcomes David Avila

Kennett Square, PA – (May 1, 2018)- The National Lifeline Association (NaLA) Board of Directors announces the appointment of a new board member, David Avila.

Mr. Avila, who will be joining NaLA for a three-year term, has ten years of Lifeline program experience and will assist the organization in supporting Lifeline recipients, providers, and program advocates.

Mr. Avila joined TracFone Wireless in November 2015 as Associate Vice President II, Lifeline Services providing leadership to SafeLink Wireless. SafeLink Wireless is known as a pioneer in the Lifeline industry and is the largest prepaid wireless Lifeline provider in the U.S. In this role, Mr. Avila is responsible for the development, marketing, sales, operations and compliance of TracFone’s Lifeline Services.  

Previously, Mr. Avila was employed by Sprint’s Assurance Wireless, where he helped launch the Lifeline provider in 2009. Over a six-year period, Mr. Avila worked to help the company grow from four to forty states and become the nation’s second largest provider of Lifeline services. At Assurance Wireless, he held various positions in the Product Development, Marketing, Sales Channel Management and Government Relationships departments.   

Mr. Avila has more than 30 years of experience in the telecom and technology segments, specializing in the areas of Development, Marketing, Operations and Regulatory Compliance. Additionally, Mr. Avila has worked for Virgin Mobile USA, AT&T Wireless, XO Communications (previously NextLink) as well as other internet, local and long distance service companies.

David B. Dorwart, Chairman of the National Lifeline Association, says, “I appreciate David Avila’s experience and closeness to Lifeline. His expertise and love for the job mirrors our organization’s mission. We are excited to have him on board.”

About the National Lifeline Association (NaLA):

The National Lifeline Association is the only industry trade group specifically focused on the Lifeline segment of telecommunications. We support the 4 essential components of Lifeline: ETCs & Providers, Distributors, Lifeline Participants & Supporters, and Government & Regulatory Bodies. We are passionate about the continuity and advancement of the Lifeline program and we drive this vision through our mission to “support providers, distributors, participants, and supporters of Lifeline through education, cooperation, and advocacy.”

For more information on NaLA visit www.nalalifeline.org.

No comments
admin1The National Lifeline Association Board of Directors Welcomes David Avila
read more

T-Mobile and Sprint Join Forces to Conquer 5G Era and Increase Competition

T-Mobile and Sprint recently joined forces as one company, keeping the name T-Mobile. According to Business Wire, the combination of the two companies “will be a force for positive change in the U.S. wireless, video, and broadband industries.”

In 2014, T-Mobile merged with MetroPCS to solidify their spot in their 4G era, and the results were positive. The merge created job growth and business opportunities for the U.S economy.

Just like the 4G era, the 5G network will create better opportunities for consumers and businesses

“The new company will be able to light up a broad and deep 5G network faster than either company could separately,” says Business Wire. Before the merge, T-Mobile steered LTE faster than Verizon and AT&T combined. Now that T-Mobile and Sprint are combined, they are expected to do the same.

Business Wire teases us with amazing benefits that 5G will come with like reality heads-up displays, real-time information about the things and people around you, and ear-pieces with real-time language translation.

Along with a fast network, the merge will provide better quality, lower costs for consumers and businesses, create competition, and “will employ more people than both companies separately and create thousands of new American jobs.”

The merge will provide better quality

The President and Chief Executive Officer of T-Mobile says, “This combination will create a fierce competitor with the network scale to deliver more for consumers and businesses in the form of lower prices, more innovation, and a second-to-none network experience – and do it all so much faster than either company could on its own.”

The Chief Executive Officer of Sprint says,  “We intend to bring this same competitive disruption as we look to build the world’s best 5G network that will make the U.S. a hotbed for innovation and will redefine the way consumers live and work across the U.S., including in rural America. As we do this, we will force our competitors to follow suit, as they always do, which will benefit the entire country. I am confident this combination will spur job creation and ensure opportunities for Sprint employees as part of a larger, stronger combined organization.”

No comments
admin1T-Mobile and Sprint Join Forces to Conquer 5G Era and Increase Competition
read more