All posts tagged: National Lifeline Association

National Lifeline Association Names Q Link Wireless CEO To Board of Directors

The National Lifeline Association (NaLA) announced today it has appointed Issa Asad, founder and CEO of Florida-based Q Link Wireless to the organization’s board of directors. NaLA is the only organization focused on advancing the interests of Lifeline recipients, providers, and program advocates. Lifeline, the federally-run program that provides free data and voice service to low-income Americans, is administered by the United Service Administrative Company under the direction of the FCC. In his role as a board member, Mr. Asad will work to ensure the program continues to maintain and expand wireless service to the millions of Americans who rely on Lifeline for their connectivity.

Mr. Asad joins fellow telecommunications industry leaders on the NaLA board for a three-year term. He will work with his fellow board members on a number of urgent matters including the continuing role of mobile virtual network operators (MVNOs) in the Lifeline program; technological enhancements to Lifeline enrollment and eligibility verification; as well as the ongoing need for expanding the nation’s infrastructure to deliver wireless data and voice services.

“The Lifeline program began under President Reagan almost forty years ago,” said Mr. Asad. “However, today, the program faces a whole new set of challenges that pose a threat to the ability for low-income Americans to stay connected to their families, friends, and emergency services. We have much work to do to make sure bureaucracies don’t impede individual American’s need for basic data and voice services.”

Mr. Asad is a seasoned executive with nearly two decades of experience in the telecommunications industry. He began his career in telecom working in prepaid phone services before he founded Q Link Wireless. Today, Q Link ranks as the third-largest Lifeline provider in the nation and serves more than two million customers. The company has been particularly instrumental in expanding Lifeline services to rural Americans through its novel, internet-based sales and marketing approach.

“I am extremely happy that Issa has made the commitment with his time to continue to support the Lifeline industry,” said David B. Dorwart, chairman of the National Lifeline Association. “Having Issa represent the industry as a board member provides the additional credibility our industry wants and needs to make effective long-term change for the customers we support and serve.”

Mr. Asad joins current NaLA Board Members: David B. Dorwart, board chairman & founder of NaLA; Steve Klein, president at SafetyNet Wireless; David Avila, associate vice president at SafeLink Wireless; Kimberly Lehrman, president & chief marketing officer at enTouch Wireless; Ali Badran, chief executive officer at Aiobo and MoreAble; and Nathan Stierwalt, chief sales & marketing officer at PWG Network Solutions.

About the National Lifeline Association (NaLA):

The National Lifeline Association is the only industry trade group specifically focused on the Lifeline segment of telecommunications. We support the four essential components of Lifeline: ETCs & Providers, Distributors, Lifeline Participants & Supporters, and Government & Regulatory Bodies. We are passionate about the continuity and advancement of the Lifeline program and we drive this vision through our mission to “support providers, distributors, participants, and supporters of Lifeline through education, cooperation, and advocacy.”

For more information on NaLA, visit https://www.nalalifeline.org.

About Q Link Wireless:

Q Link Wireless, a Quadrant Holdings Company, is one of the nation’s leading providers of wireless voice and data service through the Lifeline Program. With more than two million customers, Q Link is wirelessly connecting people to the world around them, regardless of their income.

For more information on Q Link Wireless, visit qlinkwireless.com.


The official press release can be reviewed here.

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Chelsea BoylanNational Lifeline Association Names Q Link Wireless CEO To Board of Directors
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NaLA Supports National Lifeline Awareness Week With Informational and Social Media Campaigns

NaLA Supports National Lifeline Awareness Week With Informational and Social Media Campaigns

Many eligible households who are not enrolled in the Lifeline program struggle to afford essential telephone service that allows them to reach emergency services, medical personnel, government services, schools, and potential employers. In fact, only 33% of those who are eligible for the Lifeline program are currently enrolled. Additionally, 46% of active Lifeline consumers are retired, disabled or unable to work, and rely on Lifeline for phone and broadband services every day. By raising awareness of the Lifeline program, NaLA seeks to educate those who may have been unaware of the availability of Lifeline and encourage those who are eligible to participate to enroll.

Now, more than ever, it is imperative to highlight the effect of Lifeline on the lives of low-income Americans. In 2017, the FCC proposed devastating changes to the Lifeline program which would significantly cut access to essential phone and broadband services for an estimated 8 million people, which is roughly 70% of Lifeline recipients currently enrolled in the program. The potential cutback of this program would have a profoundly negative impact not only on eligible seniors, the disabled and low-income consumers, but also the 28% of Lifeline consumers who are unemployed and actively looking for work.

“There is much work to be done when an estimated 67% of eligible consumers are not taking advantage of the Lifeline Program.”

“National Lifeline Awareness Week is important to NaLA because, at our core, we believe that every American should have access to essential communication services. There is much work to be done when an estimated 67% of eligible consumers are not taking advantage of the Lifeline Program,” says David B. Dorwart, Chairman of NaLA. “We are also excited to share the personal story of a current Lifeline consumer who expressed how profoundly Lifeline impacts her life. It is important for people to understand how the proposed FCC program changes could negatively impact vulnerable individuals,” he adds.

Because Lifeline affects millions of consumers every day, our service provider members and field agent members have partnered with us to generate informational and awareness campaigns in support of National Lifeline Awareness Week all across the country. Along with its service provider members, field agent members, and other advocates, NaLA continues to pursue changes that result in greater efficiency, accountability, and overall integrity in the Lifeline program. NaLA thoroughly believes in the importance of National Lifeline Awareness Week and applauds the organizations and regulatory bodies that support Lifeline and raise awareness during this week.

Read the original press release here.

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admin1NaLA Supports National Lifeline Awareness Week With Informational and Social Media Campaigns
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FCC Lifeline Reform Detrimental to Lifeline Subscribers

On May 22, 2018, National Lifeline Association (NaLA)  met with legal advisors to Chairman Pai and Commissioners Carr, O’Rielly, and Rosenworcel to discuss proposed changes to the Lifeline program. NaLA representatives Kim Lehrman, Jose Cortes, Chuck Campbell, John Heitmann and Joshua Guyan raised concerns regarding the proposed ban on wireless resellers. The proposed FCC changes are contrary to the purpose of the Lifeline Program which is affordable service. NaLA representatives were open to a budget for the Lifeline Program within reason. But the main aim of the organization is to support the low-income consumers that rely on the Program and as such, they maintained that their commitment is to affordability and consumer choice.

Proposed Lifeline Reforms Threaten Service Affordability

Resellers are important to the Lifeline program. They support consumer choice and affordability. The proposed FCC changes will have a negative impact on the industry and the families that it supports. The proposal to remove wireless resellers from the Lifeline space would:

  • harm consumers by forcing more than 7 million (or roughly 70%) of all Lifeline subscribers to find a new Lifeline service provider
  • leave some low-income families without wireless service and with limited service options.
  • be detrimental to the program integrity and efforts to guard against waste, fraud and abuse
  • NOT bridge the digital divide by spurring additional facilities deployment or more affordable services.
  • upend the states’ role in designating ETCs, as well as the reliance interests of wireless resellers. 

As the preference and demand for mobile voice and broadband services has increased, Wireless resellers have willingly sought ETC designations and relieved landline providers of the obligation to provide Lifeline service. It is not clear why the FCC is taking such actions against a program that has been so helpful to low-income Americans. Among those it helps are seniors and veterans who may be retired, disabled, on fixed income, as well as other Americans who are looking for work.

NaLA Asks FCC to Reconsider Lifeline Reform Plans

NaLA proposes adopting conduct-based standards and agent registration to properly focus on bad actors rather than efforts that will harm consumers. “The FCC should freeze or roll-back the minimum service standards and voice support phase-out that threaten to deny consumers access to affordable choices that best meet their needs.”  The National Association of Regulatory Utility Commissioners (NARUC) has also contributed a budget in support of NaLA’s initiatives in this matter.

About the National Lifeline Association

The National Lifeline Association is the only industry trade group specifically focused on the Lifeline segment of telecommunications. We support the 4 essential pieces of Lifeline: ETCs & Providers, Distributors, Lifeline Supporters & Participants, and Government & Regulatory Bodies. We are passionate about the continuity and advancement of the Lifeline program and we drive this vision through education, cooperation and advocacy.

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admin1FCC Lifeline Reform Detrimental to Lifeline Subscribers
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Free Press Opposes FCC Lifeline Rulings, “A Direct Attack” on Low-Income Americans

Free Press opposes FCC Lifeline Rulings that will affect the Lifeline Program, a program that connects low-income Americans to crucial communications services. The proposed changes were released October 26th in a draft by Chairman Pai and the current FCC administration to be a part of the November 16 Open Meeting agenda and would greatly eliminate the access to service for many low-income families in the United States.

Free Press Opposes FCC Lifeline Rulings that Limit Lifeline Funds to Facilities-Based Providers

Free Press has addressed their opposition to the rulings, including their major concern with the proposal to limit funds to “facilities-based” providers, which will eliminate Lifeline resellers (also known as ETCs) from providing Lifeline service.

Free Press Policy Director, Matthew Wood, urges the FCC to reconsider, asserting that “..eliminating resale carriers [Lifeline resellers] from Lifeline would eliminate participation by providers currently serving no less than two-thirds or even three ­quarters of the current Lifeline subscriber base. Chairman Pai’s war on carriers that actually make robust use of the fund is of course a direct attack on the intended beneficiaries of the program: low-income individuals and families, all too often from traditionally under-served groups such as people of color, immigrants, veterans, and the elderly.”

Read More from Free Press on FCC Lifeline Rulings

[pdf-embedder url=”https://www.nalalifeline.org/wp-content/uploads/2017/11/FreePress-Ex-Parte-Letter-to-FCC-on-Lifeline-Changes-Eliinating-Resellers-1.pdf”]

About Free Press

Free Press is an independent organization that believes that change happens when people have a real voice in the political process; they seek to mobilize their growing base of 900,000 activists to sign petitions, meet with their elected officials, attend rallies and town-hall meetings, write letters to the editor, and take part in other targeted actions. Additionally, the organization crafts policy proposals, conducts research, testifies before Congress and fights in court for policies that serve the public interest.

Support Lifeline Program or Read More on FCC Changes

NaLA appreciates contributions from Lifeline Advocates; donate now to assure the continuation of the Lifeline Program or read more on the FCC’s proposed changes.

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Lee SchaferFree Press Opposes FCC Lifeline Rulings, “A Direct Attack” on Low-Income Americans
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Colville Tribe Responds to FCC Plans for Tribal Lifeline Funds

November 7, 2017 — The Confederated Tribes of the Colville Reservation (CTCR) sent a response to the FCC, regarding recent changes that will soon be decided regarding the Lifeline Program changes, specifically the proposal to limit Tribal Lifeline Funds (and eventually all Lifeline funds) to facilities-based providers.

Dr. Michael E. Marchand, Chairman of the CTCR, writes “We [the CTCR] are especially disconcerted with the FCC’s proposal to eliminate resellers from the Tribal Lifeline program. Wireless resellers offering enhanced Tribal Lifeline service generate revenue for the Tier 1 service providers that can be invested to expand wireless infrastructure on Tribal lands, a crucial need for the Colville Tribes. Wireless resellers have developed specialized business models to connect with residents of our Reservation; resellers currently provide critically-needed Lifeline service to many low-income individuals on the Colville Reservation. If these companies are no longer permitted to provide Tribal Lifeline service, it will be difficult, and in many cases impossible, for members of the Colville Tribes to obtain affordable voice and broadband services.”

View Colville Indian Reservation Letter to FCC

[pdf-embedder url=”https://www.nalalifeline.org/wp-content/uploads/2017/11/Colville-Confederated-Tribes-Lifeline-Ex-Parte.11.7.17.pdf”]

About the Confederated Tribes of the Colville Reservation

The Confederated Tribes of the Colville Reservation is an organization that was formed in 1972 to represent the Colville Tribes, and is federally-recognized in the United States. The governing body, the Colville Business Council, state their mission for the Reservation is to “establish policies which would improve the economic condition of the Confederated Tribes, its members and posterity, with emphasis toward the most efficient and effective development, preservation, and protection of the resources available, including human and renewable natural resources, resulting in minimum negative impacts upon the culture and traditions of enrolled members of the Colville Confederated Tribes” (Source: CTCR Website)

Support Lifeline Program or Read More on FCC Changes

NaLA appreciates contributions; donate now to assure the continuation of the Lifeline Program or read more on the FCC’s proposed changes.

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Lee SchaferColville Tribe Responds to FCC Plans for Tribal Lifeline Funds
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National Lifeline Association Designates New Board Members

Kristina Valencia and Nathan Stierwalt to Help Ensure All Americans Have Access to Essential Communications Services

The National Lifeline Association announces today the appointment of two new board members for a three-year term beginning March 31st, 2017:  Immerge’s Senior Vice President, Kristina Valencia and Chief Sales and Marketing Officer for PWG Network Solutions Nathan Stierwalt. Both Ms. Valencia and Mr. Stierwalt are replacing existing board members Jim Dry and Tom Armstrong who recently resigned.  The national organization supports Lifeline recipients, providers, and supporters through education, cooperation, and advocacy.

Both Ms. Valencia and Mr. Stierwalt will be the first board members to represent another group of NaLA members that are not ETCs.  This is a big deal since our Lifeline Industry is made up of much more than designated ETCs.  

Kristina Valencia NaLA Board Member

Kristina ValenciaSenior VP, Immerge

Ms. Valencia, a SVP at Immerge is the first board member to represent the member base of distributors, which is NaLA’s largest group of members and by far our largest potential member base to grow. Ms. Valencia is excited about this opportunity to meet other Distributors and begin gathering information about how she might be able to help give them a stronger voice in the industry.

Nathan Stierwalt NaLA Board Member

Nathan StierwaltChief Sales & Marketing Officer, PWG Network Solutions

Nathan Stierwalt, Chief Sales and Marketing Officer for PWG Network Solutions, is our first board member to represent the carrier supply chain as well as phone suppliers.  Nathan, in his capacity, will be able to represent both member bases and provide helpful insight to the Board on what is needed and expected from this NaLA group.  

“Through their leadership, Kristina and Nathan have helped elevate the industry standard for quality of service through the Lifeline Program,” said David B. Dorwart, Chairman of National Lifeline Association. “We are delighted to have them join our board, where they can help us fulfill our vision of ensuring that ‘In America, every person should have access to essential communication services.’”

Kristina and Nathan join current board members David B. Dorwart- Chairman, ViaOne Services; David Skogen- Global Communications of America; Steve Klein- SafetyNet Wireless; William Curry- Life Wireless; and Kim Lehrman- Entouch Wireless.

About the National Lifeline Association:

The National Lifeline Association is the only industry trade group specifically focused on the Lifeline segment of telecommunications. It supports the four essential pieces of Lifeline: ETCs and providers, distributors, Lifeline supporters and participants, and government and regulatory bodies.

The federal Lifeline program was created by Congress in 1985 to ensure that all Americans have access to quality telephone service. The Lifeline program requires that potential subscribers take part in a federal assistance program such as Medicaid or Food Stamps, or earn no more than 135 percent of the federal poverty level, and may not receive service from more than one Lifeline carrier at the same time.

“We are passionate about the continuity and advancement of the Lifeline program,” added Dorwart. “And we drive this vision by providing education, cooperation, and advocacy.”

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Jordan AxtNational Lifeline Association Designates New Board Members
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FREE Workshop: NaLA & Lifeline News

November 2016 WCC Event in Dallas, TX

We are excited to announce that a FREE NaLA Workshop will be held on Monday, November 14th, 2016 at 1:30pm at the Sheraton Dallas Hotel. This 4-hour workshop is completely FREE for NaLA members. Some of the topics to be discussed include:

  • FCC Items: Snapshot, Data Port Freeze, Rolling Re-certifications, etc.
  • California Lifeline Landscape
  • NaLA ISO Certified Program
  • NaLA Certified Phone Program

To REGISTER FOR THIS EVENT, CLICK HERE.

The workshop will occur at the same location as the Wholesale Connectivity Convention (WCC, formerly the annual MVNOs of North America event), taking place from November 14-16, during which various members of NaLA have been invited to speak. NaLA members who wish to attend the entire WCC conference have been offered admission at a 15% reduced rate (this savings also applies to those seeking vendor opportunities).

Questions about the NaLA event can be directed to [email protected]

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Lee SchaferFREE Workshop: NaLA & Lifeline News
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