All posts tagged: The National Lifeline Association

NaLA Supports National Lifeline Awareness Week With Informational and Social Media Campaigns

NaLA Supports National Lifeline Awareness Week With Informational and Social Media Campaigns

Many eligible households who are not enrolled in the Lifeline program struggle to afford essential telephone service that allows them to reach emergency services, medical personnel, government services, schools, and potential employers. In fact, only 33% of those who are eligible for the Lifeline program are currently enrolled. Additionally, 46% of active Lifeline consumers are retired, disabled or unable to work, and rely on Lifeline for phone and broadband services every day. By raising awareness of the Lifeline program, NaLA seeks to educate those who may have been unaware of the availability of Lifeline and encourage those who are eligible to participate to enroll.

Now, more than ever, it is imperative to highlight the effect of Lifeline on the lives of low-income Americans. In 2017, the FCC proposed devastating changes to the Lifeline program which would significantly cut access to essential phone and broadband services for an estimated 8 million people, which is roughly 70% of Lifeline recipients currently enrolled in the program. The potential cutback of this program would have a profoundly negative impact not only on eligible seniors, the disabled and low-income consumers, but also the 28% of Lifeline consumers who are unemployed and actively looking for work.

“There is much work to be done when an estimated 67% of eligible consumers are not taking advantage of the Lifeline Program.”

“National Lifeline Awareness Week is important to NaLA because, at our core, we believe that every American should have access to essential communication services. There is much work to be done when an estimated 67% of eligible consumers are not taking advantage of the Lifeline Program,” says David B. Dorwart, Chairman of NaLA. “We are also excited to share the personal story of a current Lifeline consumer who expressed how profoundly Lifeline impacts her life. It is important for people to understand how the proposed FCC program changes could negatively impact vulnerable individuals,” he adds.

Because Lifeline affects millions of consumers every day, our service provider members and field agent members have partnered with us to generate informational and awareness campaigns in support of National Lifeline Awareness Week all across the country. Along with its service provider members, field agent members, and other advocates, NaLA continues to pursue changes that result in greater efficiency, accountability, and overall integrity in the Lifeline program. NaLA thoroughly believes in the importance of National Lifeline Awareness Week and applauds the organizations and regulatory bodies that support Lifeline and raise awareness during this week.

Read the original press release here.

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The National Lifeline Association Agent Certification Program Reaches New Milestone of 2,000 Sales Agents Trained and Certified in Lifeline Compliance

Today, the National Lifeline Association (NaLA) announced reaching a new milestone with the 2,000th Lifeline Agent receiving Lifeline compliance training and certification. The NaLA Agent Certification Program was created and launched by the National Lifeline Association in late April 2018. It provides Lifeline Eligible Telecommunications Carriers (ETCs) with assurance that independent sales agents have been trained, tested, and certified in the rules and regulations of both Federal and State Lifeline programs.

The NaLA Agent Certification program also requires certified agents to retrain, retest, and recertify every 90 days. This ensures that agents regularly maintain knowledge of Lifeline, while also allowing NaLA to quickly disseminate, train, and test agents’ understanding of regulatory and compliance changes.

The NaLA Agent Certification Program provides independent sales agents with critical program information they need to be successful in the communities they serve and fully compliant with the rules and regulations of the State and Federal Lifeline programs. This program was outlined as an important 2018 initiative by the NaLA Board of Directors at the 2017 NaLA Annual Conference held in New Orleans, LA.

“We are especially excited to celebrate this impressive milestone only three months after launching this program,” said David B. Dorwart, Chairman of the National Lifeline Association. “The NaLA Agent Certification Program is critical to the advancement of the Lifeline program. It creates a national standard for agent training and assists ETCs in self-regulating field compliance.”

NaLA’s Agent Certification Program was created by some of the most respected compliance executives in the wireless Lifeline industry. NaLA’s vision is to help ETCs deploy well-trained, compliant, and informed field sales representatives to communities and help consumers who are in need of Lifeline program benefits. Most NaLA ETC members have voluntarily committed to require this certification process for all of their field sales agents as part of a larger commitment to thorough agent training and continuous self-regulation.

Regarding the Agent Certification Program, Kim Lehrman, President of enTouch Wireless and a NaLA Board Member, stated, “Adding an additional layer of certification to internal training programs for ETCs is exciting for our industry. The better agents are educated about Lifeline program fundamentals (i.e. consumer application and recertification) and regulatory compliance information, the more succinctly they can communicate how the program works to our prospects and consumers — ensuring a better consumer experience.”

About The National Lifeline Association:

The National Lifeline Association is a non-profit organization that provides a foundation of support for Lifeline participants, service providers, distributors, government and regulatory bodies, and other advocates of Lifeline.

NaLA members are passionate about supporting their vision, “In America, every person should have access to essential communication services.” With their leadership and direction, NaLA provides and promotes Lifeline education, collaboration, and advocacy across the U.S.

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